Caselet
Transformation and change management diagnostic for the Captive of a storage and information management S&P500 company for movement from Captive 1.0 to 2.0 maturity and doubling in size
- The Challenges
- Our Approach & Solutions
- Impact/ Benefits
- The India entity had grown with multiple Lines of Business without a prescribed playbook
- Captive LOBs were ‘extensions of the parent’, functioning with siloed operations, different structures and operating models
- All controls resided with the parent managers
- Low on metrics and process maturity, standardization
- Extensive cross border meetings with global/ local stakeholders to assess ground issues
- Provided detailed strategic and operational recommendations across
- Mandate(old and new)
- Organization Structure
- Operating Models
- Roles & Responsibilities
- Culture & Communications
- Governance, Risk & Controls
- The new structure facilitated movement to an optimized GSSC with directional path to a COE
- Provided New Structure, RASCIs , JDs, Operational KPIs, Governance Dashboards and review mechanisms, culture, career & leadership interventions for the new organization
- Developed an 18-month Change Management roadmap and plan to get to Captive 2.0
- Clear road map for growth and sharing of the vision, culture and mandate between parent company and offshore captive
- The medium term goal of 15 – 20% productivity improvements and 2x long term benefits.
- Provides for seamless and smooth workflow across all processes
- Organization structure and operating model brings resilience & optimization to scale and grow
- Operating Models and KPIs drive the organization towards superior productivity & performance
- COEs models for identified areas to bring greater ROI
- Global stakeholders have perspective and methodology to scale their presence at the center
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