Infrastructure Is Not A Setback Anymore

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H. Narayana Swamy

Partner and Director, CaptiveAide

Let me be the first to acknowledge this: the support infrastructure in India isn’t always great. I will even admit that in smaller cities and towns, infrastructure may not be that good.

But before you turn away, know that the new government is committed to making India a great place to invest in. Indians have put huge faith in the current Prime Minister Narendra Modi, and his actions so far have justified their trust in him and his policies.

In a few months, we will witness business-friendly policies, huge investments in physical infrastructure, and dozens of smart-city projects getting off the ground. The government’s aim is to have 100 smart cities but that will obviously take some time. If you want to be located in one of those spanking new smart cities of the future, the time to be in India is now.

What will you do before you take up space in a future smart city?

Build your brand: Think big but begin small. This is the time for a first-timer to do their brand-building. You want the best brains in your tech space to work for you, right? Do they know about your company? Do they desire to work for it? Get the word out, set the buzz among the young, make them yearn to be part of the dream team that you are looking for. Use social media extensively, visit universities, set up scholarships or rewards for innovative designs and solutions. You will thus be building the base of a great infrastructure yourself!

Office space: Decide whether you want a ready-to-move-in, plug-and-play office within large business parks or (if smaller) a well appointed office in the city CBD– that will make it easier to move out into the smart city when it’s ready.

Roads, public transport and traffic: Yes, it’s a problem. For now, do what most IT companies do to get around this problem: have an employee car-pool or provide busesto pick up and drop employees from their residences and back. With internet speeds being super-fast in large metros, you could even offer flexi-time or “work from home” as an option, once you have adequate safety and security built into the system.

Hire those with fire: Employees who believe in the future of their work with your company are the right ones to hire. Do offer them stock options and a good career growth path and they’ll readily move into that smart city when it’s ready.

As for IT infrastructure itself – believe me, it’s already world-class.

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Girish Kamath

Sr. Partner, Head – GCC Operations

30+ years in the Indian IT industry. 18+ years of experience as a Managing Director building and running Global Competency Center (GCC) captives. Built and operationally managed 1800+ resources across multi-city, multi-functional GCC for a leading US gaming company for over 10 years. Subsequently has built 5 additional GCCs in India.

Earlier in his career, he managed large, distributed programs for global customers across Europe and US for a large global IT services company.

Suma Subramanian

Co-founder and Managing Partner

30+ years experience in People Management, Human Resources Strategy, Design, Change Management and Operations. Formerly, Chief People Officer with a leading Infrastructure Management services company and before that, with one of the world’s largest IT services firms, managing HR for their largest business division with 10,000+ workforce and responsible for their key “Best Employer practices” in her corporate HR role

Transitioned captive operations for some of the world’s largest financial institutions. As the HRO Practice Leader, she is responsible for creating the high-performance workplace, creating a work culture that mirrors the GCC parent.

She is an Executive Coach, and is Certified in Change Leadership from Cornell University, a Certified NLP Practitioner, a Lead Assessor ISO9001 & Assessor BS7799

Narayanaswamy H (aka Swamy)

Co-founder and Managing Partner

35+ years of Finance and Operations experience with over two decades of CFO/COO level experience with global companies. Significant experience in Mergers & Acquisitions, raising Capital, post merger Integration

Been an advisor to several global enterprises and their offshore capability centers As CFO for the captive delivery center of one of the largest decision sciences companies, played a key role in growing it to 2000+ people. Prior experience includes setting up MNC subsidiaries including legal, regulatory and compliance matters

Jawahar Bekay

Founder & Managing Partner

Established CaptiveAide in 2016 as a specialist consulting and operations capable firm dedicated to helping companies from outside India to set up their captive entities or what are now called Global Capability Centers or GCC.

35+ years in the global IT industry with over two and half decades as CEO and strategic-level experience with global enterprises and markets. Co-founded one of India’s leading IT services companies in the infrastructure space. Co-founded Asia’s leading internet software development company. Global head of strategy and CEO for Indian captive operations for a $350M IT services company.

He has worked with large F500 and Global 200 clients in successful offshoring strategies both service provider and captive. Has built, acquired, integrated and managed multiple, cross-border companies.

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