WHAT WE DO

BUSINESS MODEL

We offer a Risk Managed, full life-cycle model to our clients.

This includes the Articulation of the ROI, Entry strategy, Initial establishment of the required entity.

GCC 1.0: We take responsibility to Setup, Build & Transition, Stabilize and Run the local entity on behalf of the global enterprise. As your local corporate function, we provide local governance and oversight.

GCC 2.0: We are at hand to help you scale, transform and extend your entity to reap the benefits of true business value and impact.

Our Entry -Transition – Operate – Transform – Switch (ETOTS) approach addresses the full lifecycle of your Global Capability Center and includes the seamless handover to the parent organization.

OUR VALUE AND SERVICES MAP

OUR PRACTICES

Exploring the possibility of setting up your Global In-house Center (GIC) in India?

We work with you to understand the business benefits you can realize and your path to success. Our advise is based on insights derived from objective research that’s customized to your specific context. No off-the-shelf information or cookie-cut solutions.

Our comprehensive research and advisory services are designed to be your strategic compass, guiding you through every phase of the offshore journey. Embark on a customized offshore journey crafted exclusively for your business. Our experts analyze your unique needs, industry nuances, and business objectives to design a strategy that aligns seamlessly with your vision.

From developing your business case to selecting the right location for your center, from identifying your success levers to isolating your risks, our experienced researchers and advisors bring their proven capabilities to work with you in starting your offshore journey with confidence.

CaptiveAide understands that organizations require an option for a quick start to leverage all the benefits of offshoring while retaining operational control, but not necessarily having to set up an owned entity.

OUR APPROACH

Our Incubation & Warehousing solution includes ready-to-use infrastructure and shared services for start up teams. Our comprehensive suite of shared services includes: 

  • HR & Compliance
  • Hiring
  • Finance & Administration
  • IT & Secure networks

Simply put, we set up and run your Center while you focus on running the actual service delivery. CaptiveAide will provide warehousing for your people till such time that you are ready to move forward with your owned local entity.

If you are exploring the possibility of setting up your own entity, you would have considered doing so for several reasons – strategic, operational or both.

Whether you have never outsourced offshore or you would like to de-risk your outsourcing strategy through setting up your own entity, there are several challenges you need to be aware of. The risks and challenges of entry into another country coupled with the complexity of a different work culture, and the imperative of ensuring quick wins,can be daunting.

At CaptiveAide, we understand the number of pieces that have to fall into place to get you up and running on the road to success. Our single-window capability is the reason our clients pick usto assist them with starting their off-shore journey.

OUR APPROACH:

Our comprehensive, single-window approach helps you validate – through our assessment services

  • Whether should set up your entity
  • What processes/ projects you could transition to your entity in India
  • Understand your business case and ROI

Your entry strategy is a key decision for you. Our aim would be ensure a risk-managed, soft landing strategy in an optimal location. Our array of solutions include:

  • Set up (including incubation or warehousing as the initial solution)
  • Partnerships/Joint Venture services
  • Acquisition & Integration services
  • De-risked Build-Operate-Transfer (D-BOT) model

We take up the responsibility to advise on location, develop your Playbook, set-up your physical center, build & transition, stabilize & run your local entity on behalf of the business. As your local corporate function, we provide local governance and oversight.

 

All GICs (Global In-house Centers) arrive at an inflection point in their life cycle where they revisit their Raison d’etre – their mandate, their operating model maturity for their new mandate, or they simply must make the leap to a new level of scale, complexity and business value add.

OUR APPROACH:

The team at CaptiveAide are practitioner-consultants who have run, transformed and managed large scale organizations and complex transformations.As change management enablers, we offer fail-safe solutions to help you bridge the gap between where you are and where you want to get to.

To ensure success, CaptiveAide will go beyond advisory to design, implementation, monitoring & governing across the existing and new strategies and ecosystems.

Our DAR framework for diagnosis and our DIMI framework for Solutioning and Change Implementation are the Insight and Action halves of the whole transformation cycle.

Communication Design, Interim Leadership and Leadership Hiring are key services that are also provided for successful change management.

Offshore centers that set up or exist as small entities sometimes it challenging to engage the services of dedicated, experienced people to provide Leadership on a full time basis. Additionally, the hiring cycle of a leader is typically long and the competencies of a leader who has to set up the entity and Build it (entrepreneurial) would be different from a leader who needs to maintain steady state (Managerial Influencer).

CaptiveAide provides both – interim leadership and leadership hiring.

Interim Leadership lends itself well for positions that Currently require the expertise of an experienced leader till such time that the organization is ready to move forward to the next stage of evolution. Leadership Hiring is a service that CaptiveAide provides when the organization decides the position is critical for full-time fulfillment. We bring our experience and expertise to the search process.
 
Our Leadership Hiring & Placement service also extends to international placement of CxO and VP level search focused on the global IT/ITES industry.
 
 FOR HIRERS
 
The specialist services include:
 
 -Leadership and interim leader hiring for new GCCs that are being set up
 
-Leadership placement into IT/ITES companies
 
-International hiring in USA, Europe, UK and Middle East.
 
-Program Management if Senior Leadership hiring programs
 
 We provide a comprehensive service that covers strategy to placement that includes: 
 
-Preparation of Job Descriptions
 
-AI tool based search and short list
 
-Initial screening meetings
 
-Mutual expectation setting
 
-Interview scheduling and coordination
 
-Profile Assessment tests
 
-Compensation & Benefits structuring and negotiations
 
Write to us at hiremyleader@captiveaide.com and we will set up a discussion.
 
FOR LEADERS
 
it’s always good to be proactive in the interest of your career growth.
 
We believe that, “everyone gets opportunity” and it’s what you do about it that makes the difference.
 
If you are looking for a leadership position in the Global IT/ITES industry or in the GCC sector, you are welcome to do any one of the following:
 
– write to us hiremyleader@captiveaide.com to set up a chat
 
-send in a brief profile and your areas of interest
 
-apply for any of the active positions listed here

OUR PRACTICES

Exploring the possibility of setting up your Global In-house Center (GIC) in India?

 

We work with you to understand the business benefits you can realize and your path to success. Our advise is based on insights derived from objective research that’s customized

 to your specific context. No off-the-shelf information or cookie-cut solutions.

 

Our comprehensive research and advisory services are designed to be your strategic compass, guiding you through every phase of the offshore journey. Embark on a customized offshore journey crafted exclusively for your business. Our experts analyze your unique needs, industry nuances, and business objectives to design a strategy that aligns seamlessly with your vision.

 

From developing your business case to selecting the right location for your center, from identifying your success levers to isolating your risks, our experienced researchers and advisors bring their proven capabilities to work with you in starting your offshore journey with confidence.

CaptiveAide understands that organizations require an option for a quick start to leverage all the benefits of offshoring while retaining operational control, but not necessarily having to set up an owned entity.

OUR APPROACH

Our Incubation & Warehousing solution includes ready-to-use infrastructure and shared services for start up teams. Our comprehensive suite of shared services includes: 

  • HR & Compliance
  • Hiring
  • Finance & Administration
  • IT & Secure networks

Simply put, we set up and run your Center while you focus on running the actual service delivery. CaptiveAide will provide warehousing for your people till such time that you are ready to move forward with your owned local entity.

If you are exploring the possibility of setting up your own entity, you would have considered doing so for several reasons – strategic, operational or both.

Whether you have never outsourced offshore or you would like to de-risk your outsourcing strategy through setting up your own entity, there are several challenges you need to be aware of. The risks and challenges of entry into another country coupled with the complexity of a different work culture, and the imperative of ensuring quick wins,can be daunting.

At CaptiveAide, we understand the number of pieces that have to fall into place to get you up and running on the road to success. Our single-window capability is the reason our clients pick usto assist them with starting their off-shore journey.

OUR APPROACH:

Our comprehensive, single-window approach helps you validate – through our assessment services

  • Whether should set up your entity
  • What processes/ projects you could transition to your entity in India
  • Understand your business case and ROI

Your entry strategy is a key decision for you. Our aim would be ensure a risk-managed, soft landing strategy in an optimal location. Our array of solutions include:

  • Set up (including incubation or warehousing as the initial solution)
  • Partnerships/Joint Venture services
  • Acquisition & Integration services
  • De-risked Build-Operate-Transfer (D-BOT) model

We take up the responsibility to advise on location, develop your Playbook, set-up your physical center, build & transition, stabilize & run your local entity on behalf of the business. As your local corporate function, we provide local governance and oversight.

 

All GICs (Global In-house Centers) arrive at an inflection point in their life cycle where they revisit their Raison d’etre – their mandate, their operating model maturity for their new mandate, or they simply must make the leap to a new level of scale, complexity and business value add.

OUR APPROACH:

The team at CaptiveAide are practitioner-consultants who have run, transformed and managed large scale organizations and complex transformations.As change management enablers, we offer fail-safe solutions to help you bridge the gap between where you are and where you want to get to.

To ensure success, CaptiveAide will go beyond advisory to design, implementation, monitoring & governing across the existing and new strategies and ecosystems.

Our DAR framework for diagnosis and our DIMI framework for Solutioning and Change Implementation are the Insight and Action halves of the whole transformation cycle.

Communication Design, Interim Leadership and Leadership Hiring are key services that are also provided for successful change management.

Offshore centers that set up or exist as small entities sometimes it challenging to engage the services of dedicated, experienced people to provide Leadership on a full time basis. Additionally, the hiring cycle of a leader is typically long and the competencies of a leader who has to set up the entity and Build it (entrepreneurial) would be different from a leader who needs to maintain steady state (Managerial Influencer).

CaptiveAide provides both – interim leadership and leadership hiring.

Interim Leadership lends itself well for positions that Currently require the expertise of an experienced leader till such time that the organization is ready to move forward to the next stage of evolution. Leadership Hiring is a service that CaptiveAide provides when the organization decides the position is critical for full-time fulfillment We bring our experience and expertise to the search process.

  • Organizations that Set up or exist as small entities would typically find it difficult to engage the services of dedicated, experienced people to provide functional and administrative support on a full time basis.
  • The risks of hiring people with little experience are high and would not be an optimal solution and the risk of disengagement of an experienced hire who is not fully occupied is not worth taking.
  • In order that this dilemma can be solved in a satisfactory manner, CaptiveAide provides its Shared Services Solutions in the following areas
  • Hiring
  • Secretarial & Front Office
  • Security & Housekeeping
  • HR & Employment Law Compliance
  • Accounts & Employee payroll administration
  • Travel / Logistics & Accommodation
  • IT & Secure networks
  • Optimization & Transition
  • Whether your organization would look at an Acquisition as an entry strategy or M&A as part of your transformation journey, the CaptiveAide team has the credentials to assist with the exercise
  • Our Services extend to Advising on the Merger/ Acquisition, Management of the Integration as well as Hiring of the Core Team Should there be a requirement to do so.
  • CaptiveAide’s Retained Representation solution is typically provided for organizations that would like to enter and leverage the local market
  • Retained Representation includes
    • Product strategy & market representation
    • Business Development Connects
    • Fund Raising solutions
  • Retained Representation also includes:
    • Business case development & market evaluation
    • Representation for the go-to-market cycles
    • Representation in niche areas (Quality & security certifications; Strategic HR; Business Transformation; Change Management; Transition of existing entities etc.)

Contact us for a no obligations call to discuss your requirements.

Girish Kamath

Sr. Partner, Head – GCC Operations

30+ years in the Indian IT industry. 18+ years of experience as a Managing Director building and running Global Competency Center (GCC) captives. Built and operationally managed 1800+ resources across multi-city, multi-functional GCC for a leading US gaming company for over 10 years. Subsequently has built 5 additional GCCs in India.

Earlier in his career, he managed large, distributed programs for global customers across Europe and US for a large global IT services company.

Suma Subramanian

Co-founder and Managing Partner

30+ years experience in People Management, Human Resources Strategy, Design, Change Management and Operations. Formerly, Chief People Officer with a leading Infrastructure Management services company and before that, with one of the world’s largest IT services firms, managing HR for their largest business division with 10,000+ workforce and responsible for their key “Best Employer practices” in her corporate HR role

Transitioned captive operations for some of the world’s largest financial institutions. As the HRO Practice Leader, she is responsible for creating the high-performance workplace, creating a work culture that mirrors the GCC parent.

She is an Executive Coach, and is Certified in Change Leadership from Cornell University, a Certified NLP Practitioner, a Lead Assessor ISO9001 & Assessor BS7799

Narayanaswamy H (aka Swamy)

Co-founder and Managing Partner

35+ years of Finance and Operations experience with over two decades of CFO/COO level experience with global companies. Significant experience in Mergers & Acquisitions, raising Capital, post merger Integration

Been an advisor to several global enterprises and their offshore capability centers As CFO for the captive delivery center of one of the largest decision sciences companies, played a key role in growing it to 2000+ people. Prior experience includes setting up MNC subsidiaries including legal, regulatory and compliance matters

Jawahar Bekay

Founder & Managing Partner

Established CaptiveAide in 2016 as a specialist consulting and operations capable firm dedicated to helping companies from outside India to set up their captive entities or what are now called Global Capability Centers or GCC.

35+ years in the global IT industry with over two and half decades as CEO and strategic-level experience with global enterprises and markets. Co-founded one of India’s leading IT services companies in the infrastructure space. Co-founded Asia’s leading internet software development company. Global head of strategy and CEO for Indian captive operations for a $350M IT services company.

He has worked with large F500 and Global 200 clients in successful offshoring strategies both service provider and captive. Has built, acquired, integrated and managed multiple, cross-border companies.

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